This policy explains how PulsePixels Technologies ("we", "us") handles personal information submitted through this website. It should be reviewed by the business owner and adjusted to reflect actual practices and Ghana's Data Protection Act, 2012 (Act 843).
What we collect
When you book a service or request a quote, we collect your name, phone number, optional email address, location, the service you chose, any package you selected, an optional budget range, the details of your request, your preferred date, time or contact method, and any file you choose to attach.
Service-specific details
This applies to all our services, including CCTV, Wi-Fi, software and IT work as well as air conditioning (AC) installation and repairs, house painting, and electrical installation and repairs. For property services, the details you give may describe your premises — for example the address, rooms, existing equipment or wiring, or the work needed. Please share only what is needed for us to understand the job. If you attach photos or plans of your property, they are stored privately with your request.
How we use it
We use your information to respond to your request, prepare quotes, arrange site visits and deliver services, and keep records of the requests we receive and the work we do for you. We do not sell your information.
Storage and security
Submissions are stored in a secure database. Access is restricted to authorised PulsePixels staff who sign in to a protected dashboard, where requests are reviewed, given a status and may have internal notes added. Attachments are stored privately and are not publicly accessible.
Optional service suggestions
If you use the "Not sure which service you need?" helper, the text you type is sent to an AI model to suggest a service. It is not saved as a booking or quote. Please don't include personal details there.
Your choices
You can ask us to view, correct or delete your information by calling or messaging us on 059 983 5959.
Spam protection
To prevent abuse we apply automated checks and limit how many requests can be sent in a short time. We keep only a one-way fingerprint for this purpose, not your raw network address.